FAQ: Shipping, Subscription and Refund Policy
1. How much does shipping cost?
All orders over $50 and requiring local delivery are eligible for free shipping. Purchases under $50 or outside the local delivery range will be charged based on distance, weight & handling. Local delivery includes orders within a 200 mile radius of our farm.
2. What is the Subscription Program discount?
Customers receive a 10% discount on each delivery if they subscribe to Steelhead Direct.
3. How often do I receive fish in the Subscription Program?
You can elect to be shipped fresh steelhead one to four times per month. You will automatically be sent your recurring order and charged to the credit card on file each day your fish is shipped. Free shipping remains eligible for recurring orders over $50.
4. How do I cancel my Subscription?
You can cancel your subscription at any time through your account, automatically created upon your first order.
5. What is the refund policy?
Our steelhead is delivered to you just days after being in the water. We strive to deliver the freshest possible fish in a timely manner. If, for any reason, there is an issue with your timely delivery we will refund you purchase and give you a fillet on us!
6. My fish is smaller than what I ordered, will you help me?
While this can happen, it only happens rarely. We track exact weights of the fish we send you. If your fish is less than the weight you ordered we will immediately refund you for the fish.
7. When's the latest I can make an order for Friday delivery?
Your order must be placed by any given Wednesday at noon to receive confirmation that your fish will be delivered that Friday. We harvest your fish to your order and need sufficient time to prep your shipment.
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